Experience

14+ years turning ideas into reality — from engineering prototypes to scaling operations at Tesla and building businesses from scratch.

Tesla — Inside Sales & Operations

Vancouver & Montreal, Canada | Oct 2021 - Mar 2026 (4.5 years)

I started as a Virtual Advisor on Inbound and was promoted multiple times from my consistent top performance, eventually becoming Inside Sales Supervisor.

While wearing many hats, I took strong ownership of key initiatives that dramatically improved sales, productivity, and operations across Canada.

Key Contributions & Impact

Pioneered and launched the first Self-Serve Demo Drive site in Canada — designed processes, training, and fleet management that were later scaled nationwide.
Built and led the Chat systems as Chat Leader & Trainer for all of Canada — achieved +29% conversion rate and increased sales & productivity by an order of magnitude. Mentored new hires and coached a team of 9.
Trained Tesla's AI Chatbot (Tesla Assist) on Canada-specific policies using deep internal knowledge-base expertise.
Managed Loss Prevention for 3rd-party leasing activations while personally assisting over 15,000 inbound customer interactions.
Led End-of-Quarter campaigns with daily reporting and relentless execution.
Created standardized talking points and internal resources adopted across Canada and NW USA.

What Tesla leaders said about working with me ▼

“You’re a rockstar, Léon. You always stay above the noise and focus on delivering excellent work with positivity. We can’t wait to collaborate on great things with you within the next leadership transition. We also need more of Léon’s energy during EOQ — he brings exactly the drive and pace the team needs.”
— Ismael Zouhair, Territory Operations Leader

“I just want you to know that I am your biggest fanboy and want to see you thrive, Léon. Thank you for everything you’ve done. Léon is integral to our day-to-day operations. He recently developed the “Virkipedia” reference guide for virtual agents — a critical tool now used by both new hires and tenured agents. He is a pillar in our team who continues to push the boundaries of what’s possible.”
— Alberto Colagrosso, Customer Support Supervisor

“Shoutout to Léon — wow, he’s doing so well. We synced only a couple of minutes before the meeting to set up his questions, but everything that followed was all him. This is the most refreshing, quick-to-action, and clear meeting I’ve joined in a long time. Very good job!”
— Seham Salazar, Delivery Manager

“What a week for chat! You are an exceptional peer mentor to the chat team. You consistently provide best practices, proactively flag concerns, and offer valuable reminders that elevate the entire group. Your positive influence is felt not just through the chat team or the SO team, but across the entire virtual organization.”
— Kiri O’Connor, Inside Sales Supervisor

“Léon, you are killing it. You are absolutely a legend. Léon has been absolutely crushing it helping us get the bot’s knowledge up to speed for Canada. When I was in Fremont, the AI engineers echoed the same sentiment. Without what you’ve been doing, our expected release timeframe would have been at least double.”
— James Lockman, Staff Project Manager (Tesla Assist)

Entrepreneurship & Consulting

Dumpling Nation — Co-Founder

Montreal | Oct 2020 - Sep 2021

Built premium vegan dumpling ghost kitchen business from scratch with my partner.
Hand-rolled 12,100+ dumplings with sauce pairings made from scratch, grew to 289 customers (45 repeat), 1,390 organic Instagram followers
Partnered with 2 retail distributors to sell in bulk, optimized production scale, hosted corporate team-building classes during COVID lockdowns as an additional revenue stream.
Implemented website design, Instagram marketing, backup payment processors and email newsletter strategies.

Triple Your Tribe — Founder - Instagram Marketing Consultant

Greater Montreal Area | 2015 - 2022

Helped clients generate real revenue through Instagram. Example case studies: £15k in 30 days (organic), £64k from bootcamps, first clients in 2 weeks
Coached business owners directly across 11 live events, 1-on-1 consulting and within a paid mastermind group.
Audited 700+ accounts for positioning and tailored campaigns, created Hashtag Domination tools which helped local and niche followers, hosted 600-person group cohort challenges.
Guest expert on 9 podcasts and within 9 paid mastermind workshops.

Oilmybeard — Founder

Montreal | 2014 - 2015

Created and launched an innovative product in the male grooming industry.
Sold direct-to-consumer using direct marketing strategies.
Grew 20,000 Instagram followers in a few months through organic outreach and community building.
Handled product design, social media marketing, fulfillment, and retail placement in multiple Montreal barbershops.

Earlier Career

Engineering • Product Development • Operations (2012 - 2017)

Trux Accessories — Special Projects Manager + Lead Mechanical Drafter + Marketing Assistant (2016-2017). Led R&D projects, helped close $100k contracts, managed social media campaigns and innovative new CAD designs for truck lighting.
CDS Machines — Lead Mechanical Engineer in R&D (2013-2014). Led R&D medical product line project (SRED)
Seed Hawk Inc. (Väderstad) — Design Engineer-in-Training (2012-2013). Designed prototypes for multi-million dollar farming equipment, ran FEA analysis, improved cost efficiency with high collaboration across inside and outside teams.
McGill University — Lead Design & Systems Engineer Intern (2011-2012). Built low-cost 3D metal printer that saved client $170k (budget $3k vs $170k)

Other Experience

Apple — Inventory Control Specialist (2008-2009). Helped open first Montreal store, managed high-volume stockroom, mentored new team members
McGill University — Field Research Assistant (2010). First North American BioChar research team, worked with DuPont collaboration

What I Bring

A proven ability to lead without a title, build systems from scratch, and deliver measurable results in fast-paced environments. Whether it's pioneering new processes at Tesla, launching a business with zero budget using existing assets, or designing engineering prototypes - I show up with ownership, energy, and a bias for action.

Ready to see how I can impact your team or business?

📧 Email me today

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