Tesla

Sales Supervisor · Quality Assurance Coordinator · Virtual Advisor · Vancouver & Montreal

Oct 2021 — Mar 2026 · 4.5 years · 3 promotions

Overview of my tenure

I started on inbound as a Virtual Advisor. Promoted on performance into chat leadership, Quality Assurance, then Inside Sales Supervisor. I owned a live commercial book, coached 9 advisors, built the playbooks the team actually used to speed up first-touch resolutions and sales objections, and sat in the middle between customers, Delivery, Finance and Territory Ops.

Other Accomplishments and Contributions

• 15,000+ inbound conversations I ran myself - on top of supervising the team.
• Loss-prevention screening on third-party lease activations.
• Running end-of-quarter campaigns: daily reporting to leadership, completing targeted campaign lists and rescuing high-risk deals.
• Escalations across Sales, Inbound, Delivery, and Territory Ops to ensure high customer satisfaction while doing what's right alongside company policy.

Motivator

Director of Business Development · Contract, part-time · ~3 months

Aug — Oct 2024

Short commercial contract: sponsorship packaging and sales prospecting for the Forward Focus Summit.

• Built the sponsor list, packaged the offers in tiers, and ran outbound prospecting to close mutually useful summit sponsorships via LinkedIn.
• Finalized sponsorship packages and promo materials. (Landing pages, media packages, profile positioning, outreach emails)
• Built trackers, analysis tables, and wrote processes to speed up qualifying companies and identifying opportunities quickly.

Trux Accessories

Special Projects Manager · Lead Mechanical Drafter · Marketing Assistant · 2016-2017

R&D · $100k+ contracts

• Product R&D for truck lighting: New accessory designs from concept through CAD, 3D models, and 3D-scan capture to send to manufacturing.
• VP Sales support helping to close $100k+ contracts: Liaison between Sales and Marketing - creating custom product displays, proposal packs, and follow-through so heavy-duty accessory deals progressed.
• Brand and channel management: Social media content, contests and brochures for their North American market.

CDS Machines

Lead Mechanical Engineer, R&D · 2013-2014

Medical devices · SR&ED

• Designing & modifying machines for leading medical manufacturer of downstream plastic extrusion systems.
• Lead a research & development project for a new medical product line - SRED program

Seed Hawk Inc. (Väderstad)

Design Engineer-in-Training · 2012-2013

Ag machinery

• Updated and adapted designs for large, multi-million-dollar farming equipment and future product lines - CAD modelling and drawings, coordinated with the team through every process, outsourcing and in-house.
• Designed and developed prototypes for world-leading zero-tillage seeding systems.
• Rapid prototyping in 3D CAD: machined, laser-cut, welded, and sheet-metal parts, outsourcing and in-house, to company and industry standards.
• Ran structural analysis in Finite Element Analysis (FEA) software to evaluate modelled designs for reliability.
• Improved cost efficiency by iterating designs against manufacturing constraints before parts hit the shop.
• Kept the research department moving: constant communication with team members, management, and manufacturing staff.
• Documentation: summarized and dated assigned tasks so drawings and follow-ups stayed organized.

McGill University

Lead Design & Systems Engineer Intern · 2011-2012

$3k cost · ~$170k saved

• Designed and built a 3D metal printer prototype for a client on a $3,000 budget, saving them $170,000. Printed a 3D slanted metallic pipe at a fraction of market cost.
• Built it with a team of 4 undergraduate engineers in a single year - a 3D laser printing table at approximately 2% of the cost of a commercial Selective Laser Sintering table.
• Main design challenges: 50-micron metallic powder layers and a smooth, automated powder distribution system. Cost-effective printer capable of fusing metallic powder for composite-nanostructure work.
• Moving components: gears, stepper motors, and linear actuators. Evaluated and improved initial concepts and solved issues during the build.
• Communication: weekly meetings with the client, advisors, and team. Hit every requirement and exceeded expectations.
• Exhibition: design posters and video montages.

Apple

Inventory Control Specialist - Back of House · 2008-2009 · first Montreal store

Retail ops

• Helped open Apple's first Montreal store and supported big product launches from the back office.
• Kept incredibly accurate inventory records during very high movement of goods and organized a small stockroom so retail could run smoothly.
• Coordinated the back-of-house team and mentored newcomers under launch pressure.
• Completed Core Retail Training: worked the floor when needed - advised customers and recommended complete solutions to support frontend operations.

McGill University

Bachelor of Engineering, Mechanical Engineering · 2008-2012

Design, systems, and rapid prototyping.

Semester abroad at National University of Singapore in 2011.