Vancouver, BC · Bilingual EN/FR
I take messy books, teams, and processes and make them measurable - then I stay on them until the numbers move.
Quick Overview: Tesla commercial + operations (promoted 3 times). Founder who kept clients and shipped products that made an impact. Mechanical engineer who still thinks in systems. This page is my full work experience.
Who I’m looking for: full-time roles that own customers, a team, or operations to improve sales, collaboration and customer satisfaction - sales ops, commercial leadership, or systems-building roles as this is where I shine the brightest.
Inside Sales Supervisor · Quality Assurance Coordinator · Virtual Advisor · Vancouver & Montreal
Started on inbound as a Virtual Advisor. Promoted on performance into chat leadership and then Inside Sales Supervisor. I owned a live commercial book, coached nine advisors, built the playbooks the team actually used, and sat in the middle between customers, Delivery, and Territory Ops when something broke. Same person who hit the number and wrote the process.
Built and led Chat for Canada as leader and trainer. +29% conversion. Coached a team of 9. Mentored new hires until the floor held without me in every thread.
Stood up Canada’s first self-serve demo-drive site: process, training, fleet. Helped scale the model beyond the first lot.
Trained Tesla Assist on Canada policy. Found issues that delayed a bad release on purpose. Built Virkipedia and talking points used across Canada and the NW US.
Director of Business Development · Contract, part-time · ~3 months
Short commercial contract: sponsorship sales for the Forward Focus Summit.
Triple Your Tribe ran in parallel with the early Tesla years until 2022.
A retained coaching practice for owners who needed pipeline, positioning, and someone who would not flinch from the numbers. Closest analogue to customer success I had before Tesla: onboard to first value, keep them, expand when the work landed.
I explored in various roles building my cross-functional skills while honing in on design, debugging and efficiency.
Back-of-house inventory and launches under pressure. Kept accurate numbers and reliable member of the team. Mentored new staff.
Design, systems, and making the prototype exist. The printer project above sat inside this degree.
“You’re a rockstar, Léon. You always stay above the noise and focus on delivering excellent work with positivity. We also need more of Léon’s energy during EOQ — he brings exactly the drive and pace the team needs.”
“Léon has been absolutely crushing it helping us get the bot’s knowledge up to speed for Canada. The majority of fixes implemented so far are based on his feedback. Without what he’s been doing, our expected release timeframe would have been at least double.”
“Léon is integral to our day-to-day operations. Léon is a pillar in our team who continues to push the boundaries of what’s possible.”
“I've made close to £15,000 in sales directly generated from Instagram — organically — since we began working together [within 30 days]. And that's starting from ZERO, no followers, no paid ads.”
I'm in Vancouver and open to full-time work where ownership of customers, a team, or building operations to create predictability on customer satisfaction is the job. Curious to hear from you.
Email me directlyRole-specific resumes available on request · Recommendations