Here are two sales skills I think are important after over 15,000 calls with customers and being one of the top advisors in influenced orders at Tesla.

I've honed in on various skillsets in controlling conversations, setting expectations and handling objections.

Key #1:

One of the keys for me in sales is asking direct questions with the intent on helping the other person.

Ask as many questions as possible to clearly understand their intent.

Open ended questions work best in this phase to allow them the freedom to choose which direction to head towards.

This starts to position you with trust as you are seen as curious to help.

At the end of the day, you are also helping the person you're speaking with to get to their goals.

How can you help them if you are unclear on what they want?

Key #2:

Careful listening between the lines is also another key because some customers are unclear in what they are looking for.

They might tip-toe around their core issue or might not even be aware what their core issue even is.

Guide their confusion with your knowledge and experience.

You might have trouble-shooted with another customer earlier with a similar situation.

So you might know exactly what to look out for to see if they are in the same situation.

Probe them to discect their problem and you can give the proper advice from there.

Just like how a plumber can tighten one bolt to fix a toilet, but knowing exactly which one to twist is they key.

This simply requires your curiosity and a bit of knowledge on past experiences. Even ask your team if they have encountered similar situations as well.

Be patient but start being aware of these two skills and you will be well on your way.

I hope this enlightens your sales approach as these simple tweaks have helped me and my team to be hyper-efficient and trusted by our customers.

I'm excited to take what I've learned from Tesla to the next company I work with and with the next business I start for myself.